Online purchases are valid for a refund within 90 days from the ship date. Items must be returned unwashed, unworn, undamaged and with tags attached. Shoes must be in its original packaging. All returned items must be accompanied by the original Invoice or a Return Form.
Gift cards, e-gift certificates, cosmetics, underwear, tights, earrings, customized or embellished products and online items marked "FINAL SALE" may not be returned. If returned, no refund will be given.
Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. In the event of a return, your original discount will be forfeited and may not be reused.
Should you receive damaged, defective, or wrong items, please return the merchandise within 90 days from the ship date to the return address above. We will refund the shipping cost if a copy of the shipping receipt is attached to the Return Form. Only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code. In addition, please specify the damage/defect on the Return Form. Upon receipt of your return we will inspect the merchandise and issue your refund.
REPLACEMENT: We will gladly send out a replacement of the original items purchased, at no cost, as long as the merchandise is still available. If the merchandise is not available you will receive a refund in the original form of payment used.
To initiate an international return please contact customer service before sending the items back. You may contact customer service at (714) 584-1140 or e-mail us at firstname.lastname@example.org.
QUESTIONS? For further assistance, contact us at (800) 328-7107.