|COVID-19 Update: We are open online and shipping. Customer Service Hours M-F 8am-12pm PST. Click here for details.|
We make returns easy! Online purchases are valid for a refund within 90 days from the ship date. Items must be returned unwashed, unworn, undamaged and with tags attached. Shoes must be in their original packaging. All returned items must be accompanied by the original invoice or a return form. Exchanges are handled via return and re-order. See below for instructions.
Gift cards, e-gift certificates, cosmetics, underwear, tights, earrings, customized or embellished products and online items marked "FINAL SALE" may not be returned. If returned, no refund will be given.
PRE-PAID RETURN LABEL
- Complete your return form at DISCOUNTDANCE.COM/RETURNS and receive your return label.
- Affix attached return label to your package and ship. You will be charged $5.95 using this return label which will be deducted from your return amount.
- You may also use your own carrier to conduct your return and you will be responsible for the shipping cost. See address below.
- Return shipping cost is non-refundable. We are not responsible for lost or stolen returns packages.
Please allow 3 business days from receipt at our warehouse in Forty Fort, PA for your return to be processed and refund to be issued by Discount Dance. If using the label provided by Discount Dance, you will receive an email notification once your return has arrived to our warehouse. If using a carrier of your choice please use the tracking number provided by carrier for tracking arrival date. You will receive a final email once your return has been processed. The date that your bank issues and posts the credit to your account will be governed by their respective policy usually within 7-10 business days.
Mail your online returns to:DISCOUNT DANCE SUPPLY
ATTN: RETURN DEPARTMENT
180 Welles St.
Forty Fort, PA 18704
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Should you receive damaged, defective, or wrong items, please return the merchandise within 90 days from the ship date to the return address above. We will refund the shipping cost if a copy of the shipping receipt is attached to the Return Form. Only standard carrier services will be refunded for damaged, defective, or wrong items.
To ensure proper processing, please select the appropriate Return Reason Code. In addition, please specify the damage/defect on the Return Form. REPLACEMENT FOR DEFECTIVE OR DAMANGED ITEMS: We will gladly send out a replacement of the original items purchased, at no cost, as long as the merchandise is still available. If the merchandise is not available you will receive a refund in the original form of payment used.
To initiate an international return please contact customer service before sending the items back. You may contact customer service at (714) 584-1140 or e-mail us at email@example.com.
QUESTIONS? For further assistance, contact us at (800) 328-7107, text (714) 266-1484 or email us firstname.lastname@example.org.