Due to the global health crisis our customer service hours have been adjusted to Monday through Friday 7am-1pm PST.
Please be assured that we are working closely with our delivery partners and taking all necessary precautions to ensure the health and safety of our customers and our team members. Thank you for your patience and be safe and healthy!
Due to COVID-19 and increased order volumes, orders may be delayed. We ship all orders less than 10 lbs expedited ground freight. Receive free freight (continental USA) on orders over $49 with use of code. Otherwise, orders less than 1 lb for a flat rate of $3.95 and $7.95 for orders greater than 1 lb. Delivery times may vary based on delivery zip code. Orders greater than 10 lbs will be shipped ground and may exceed 3-days. Delivery times do not include processing time. Cannot be combined with other offers and additional restrictions may apply.
The box of this shoe never broke in for my daughter. The toe became mushy and there is something about the box that is off. Maybe the shank is too short? It seems as though the shank may split in half. This actually happened to another dancer with the same shoe in my daughters class. The box remained very stiff making it painful to go from flat to pointe. My daughters dance teacher could not even break in the box. My daughter suffered for 2 months trying to make it work. I'm disappointed because its a beautiful shoe.
Hello! Thank you for sharing your experience with these shoes. We will address the issue with the manufacturer and make them aware of this issue. One of our Customer Service representatives will contact you to rectify the situation.