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Return / Exchange / Replacement Policy
Returns on catalog items can be made only within 30 days of shipment for refund, no exceptions. Special orders not listed in this catalog or on the website are not returnable or refundable. Sale items are not returnable or refundable. All refunds are for merchandise only, shipping charges are non-refundable.
For speedy exchanges we recommend returning the items you would like to exchange and placing a new order for the correct items. If you would like to complete an even exchange without placing a new order you will be charged a reshipment fee not to exceed $5.95 for the first item and $0.25 for each additional item. For even exchanges please allow 2-3 weeks from the time you ship the items until you receive the new items.
In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item (s) must be returned to our warehouse within 14 days to complete the transaction. If merchandise is not received within 14 days, the customer's account will be placed on hold until either merchandise or payment is received.
Please contact a customer service representative at 800-470-1664 for return instructions.
All Returns must be shipped to 5065 E. Hunter Ave, Anaheim, CA. 92807
To use a pre-printed label and return form for your package please click here. This is NOT a pre-paid label, you must pay for postage or shipping even if you use this label.
All Returns (please allow 1-2 weeks for Processing)
- Must be sent postage paid.
- Must be in new, resalable condition in the original packaging with tags still attached. ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD'S, DVD'S, SALE ITEMS, CUSTOM LEOTARDS, EMBROIDERED ITEMS and MAKEUP ARE A FINAL SALE unless defective.
- Shoe boxes must not be damaged
- Must include a copy of your invoice. If you send the original, it will not be returned
- C.O.D. or check customers must include a check for reshipment charges with your return
- We are not responsible for lost or stolen return packages, we strongly suggest you insure your return shipment
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