Product Returns & Exchange Policy [Article]
Return / Exchange / Replacement Policy Returns on catalog items can be made only within 30 days of shipment for refund, no exceptions. Special orders not listed in this
How do I order pointe shoes for the first time? [Article]
When ordering your first pair of pointe shoes, we strongly suggest that you first have them fitted professionally at a local dance store near you. Since this is not always possible, you may also ask y...
Do you have a restocking fee? [Article]
No, we do not have a restocking fee. You would just need to send your items back postage paid, and we will issue a full refund on the item(s) to the method of payment used on the order.
What is the quickest way to exchange? [Article]
The quickest way to receive an exchange is to place a brand new order so it can get shipped out right away, and send the other items back for a refund.