sign in     order status      help      gift registry      my cart      
 
Frequently Asked Questions

Glossary | Favorites | Contact Us Glossary | Favorites | Contact Us
Search the Knowledgebase Browse by Category
Product Returns & Exchange Policy
Article Details

Last Updated
18th of February, 2014

User Opinions (437 votes)
88% thumbs up 11% thumbs down

How would you rate this answer?
Helpful
Not helpful

Return / Exchange / Replacement Policy
Returns on catalog items can be made only within 30 days of shipment for refund, no exceptions. Special orders not listed in this catalog or on the website are not returnable or refundable. 

  • ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD'S, DVD'S, LAST CHANCE SALE ITEMS, CUSTOM LEOTARDS, EMBROIDERED ITEMS AND MAKEUP ARE A FINAL SALE unless defective.

All refunds are for merchandise only. Shipping charges are non-refundable.

For speedy exchanges, we recommend returning the items you would like to exchange and placing a new order for the correct items. If you would like to complete an even exchange without placing a new order you will be charged a reshipment fee not to exceed $5.95 for the first item and $0.25 for each additional item. For even exchanges please allow 2-3 weeks from the time you ship the items until you receive the new items.

In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item(s) must be returned to our warehouse within 14 days to complete the transaction. If merchandise is not received back within 14 days, the customer's account will be placed on hold until either merchandise or payment is received.

If you are requesting a refund your  funds will be returned using the method with which you originally placed the order.

Please contact Customer Service at (800) 470-1664 for any questions regarding returns.

All returns must be shipped to
5065 E Hunter Ave
Anaheim, CA 92807

If your invoice does not have a return form to fill out on the back of the sheet, please click here for a printable form.

  • Please allow 1-2 weeks for processing.
  • Must be sent postage paid.
  • Must be in new, resalable condition in the original packaging with tags still attached.
  • ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD'S, DVD'S, LAST CHANCE SALE ITEMS, CUSTOM LEOTARDS, EMBROIDERED ITEMS AND MAKEUP ARE A FINAL SALE unless defective.
  • Shoe boxes must not be damaged.
  • Must include a copy of your invoice. If you send the original, it will not be returned.
  • C.O.D. or check customers must include a check for reshipment charges with your return.
  • We are not responsible for lost or stolen return packages. We strongly suggest you insure your return shipment.

Paypal and Amazon Returns
We will accept returns for defective or incorrect fit. You will receive a full refund. Any exchanges must be processed through placement of a new order.

Visitor Comments
No visitor comments posted. Post a comment
Post Comment for "Product Returns & Exchange Policy"
To post a comment for this article, simply complete the form below. Fields marked with an asterisk are required.
   Your Name:
   Email Address:
* Your Comment:
* Enter the code below:
 
Related Articles
No related articles were found.
Attachments
No attachments were found.

© 2014 Discount Dance Supply | info@discountdance.com | (800) 328-7107