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There were 6 articles found in this category:
  1. questionShipping & Delivery Information
    In response to the ever increasing price of gas and in an effort to keep our shipping charges reasonable we have restructured the way we calculate shipping. We have taken the following steps so that we may continue to offer the premium level of service you have always enjoyed while still maintai ...

  2. questionSales Tax Charges
    We charge sales tax at 7.75% for all shipments to California. For Shoes and Accessories shipped to Pennsylvania we charge sales tax at 6%. No sales tax for Bodywear shipped to Pennsylvania.

  3. questionI received my package today but an item that I ordered was not included in the shipment. Where is it?
    Typically if you have received your shipment and something is missing it is on back order. Items that are out of stock at the time your order is placed will be put on backorder and your credit card will not be charged for that item until it ships, in addition if your order requires more than o ...

  4. questionHow long after my order is placed does it take to actually ship?
    If the items are in stock it can take anywhere from 24-48 hours. Please be aware that we only ship merchandise Mon-Fri. If your order is placed on Friday evening please allow 24-48 hours from the following business day to process your order.

  5. questionWhat does this mean: “your item will be down graded to ground shipping?”
    Unfortunately, some of our warehouse locations only have ground shipping options available.

  6. questionDo we get charged twice for the shipping if something is in stock and the other item I want is on back order?
    No, shipping is only charged one time. We do not charge additional shipping for back ordered items. Please note that all back ordered items are shipping ground shipping.


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